Cancellation Policy

At KoolShopp, we strive to provide a smooth shopping experience for our customers. Please read our cancellation policy carefully before placing your order.

Order Cancellation by Customer

• Orders can be cancelled within 12 hours of placing the order or before the order is shipped, whichever is earlier.
• Once the order has been shipped, it cannot be cancelled.
• To request a cancellation, please contact our support team with your order details.

Refund for Cancelled Orders

• If your cancellation request is approved before shipment, the full amount will be refunded to your original payment method.
• Refunds are generally processed within 5–7 business days after approval.

Cancellation by KoolShopp

We reserve the right to cancel any order due to:

• Product unavailability
• Pricing or listing errors
• Suspected fraudulent transactions
• Payment issues

In such cases, customers will be informed promptly and a full refund will be issued.

Contact Us

For cancellation requests or support, please contact us at:

Email: koolshopp.in@gmail.com
Website: www.koolshopp.in